Need Help? Contact Us
If you need help, our support team is ready to assist with account-related enquiries, verification queries, technical concerns or general feedback. Contact us for help with deposits, withdrawals or security questions and a member of the team will respond promptly. Our agents are authorised to handle account issues and can liaise with other departments in the organisation to do you a favour where needed. You can also request help for responsible gambling tools and self-exclusion support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification & technical enquiries; replies within 24 hours) |
| General enquiries | [email protected] (billing and general questions; response within 48 hours) |
| Affiliate enquiries | [email protected] (partner sign-ups and payments) |
| Phone | +44 20 7946 3821 (Mon-Fri calls; voicemail available) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred way to handle detailed enquiries, account issues or any request that needs explanations or documents. Please send full details, include a clear subject line and current contact information so we can respond without delay. Attach any relevant files and note your account ID where applicable. Expect a reply within a few business days.
Contact Form
Need help? Use the form below to contact Starz Spins support.
Name Email Message Send to StarzSpinsResponse Time
Our support team aims to respond promptly. Most enquiries are answered within one business day; simple requests often receive a same-day reply. Complex issues such as verification or payment investigations may take longer depending on their nature and required checks. If you need urgent help, contact our live chat for fastest service or email [email protected] and we’ll update you as soon as possible.
Feedback
At Starz Spins we welcome your feedback, suggestions and ideas to improve the site. Please tell us what works well and what could be better - we read every message carefully. Feedback sent to StarzSpins helps shape features, promos and usability; it is reviewed by our team and used to improve the service and overall user experience.